Frequently Asked Questions (FAQ)
This FAQ provides general, site-wide information about how Famelion operates. It applies to all services unless stated otherwise.
If there is any conflict between this FAQ and our legal documents, the Terms of Service and Refund Policy always take precedence.
What is Famelion?
Famelion is a digital services platform offering social media related promotional services to users worldwide.
Are you affiliated with Instagram, TikTok, or other platforms?
No. Famelion is not affiliated with, endorsed by, or associated with any social media platform. Platform names are used for descriptive purposes only.
Are results guaranteed?
We aim to deliver the service you purchase as described, and most orders are completed successfully.
Because social media platforms are controlled by third parties, exact outcomes and long-term stability can vary. If an order cannot be initiated or delivered, you can request a refund under our Refund Policy.
For eligible drops on certain services, we also offer a refill policy (up to 2 refills within 30 days, where applicable).
How long does delivery take?
Delivery times are estimates and depend on the service, platform conditions, and order volume. Some services may start quickly, while others take longer.
What happens if my order drops after delivery?
Drops or fluctuations after delivery are normal platform behavior.
Some services include a limited refill policy (up to 2 refills within 30 days, where applicable). This does not guarantee permanence.
What payment methods do you accept?
At this time, we accept cryptocurrency payments only. Blockchain network (miner) fees may apply.
Can I request a refund?
Refunds are reviewed manually on a per-order basis.
General rules:
Orders under $5 USD → refunded as platform balance only
Orders $5 USD and above → may be refunded only if the specific order cannot be delivered
Partial refunds apply only to undelivered portions where the refundable remainder exceeds $5 USD
Approved refunds may include a 2% fee deduction and applicable blockchain fees
For full details, please refer to the Refund Policy.
I already have balance. Can I get a cash refund?
No. Refund eligibility is determined per order, not based on your total account balance.
Do I need an account to place an order?
No. Guest checkout is supported.
However, certain refund methods (such as balance credits) may require account registration using the same email address used at checkout.
What should I do if there is a problem with my order?
Please contact our support team before opening any payment dispute. Most issues can be resolved through support.
Do you require my social media password?
No. We will never ask for your social media account passwords.
Can I order the same service from multiple websites at the same time?
We strongly recommend against placing overlapping orders for the same account, link, or content.
Placing simultaneous orders from multiple providers can interfere with delivery tracking and attribution. In such cases, we cannot be held responsible for misdelivery, delays, or discrepancies caused by concurrent third-party orders.
What happens if communication becomes abusive?
We understand that issues can be frustrating, and our support team is here to help. However, abusive language, threats, harassment, discriminatory remarks, or repeated aggressive messages are not tolerated.
In such cases, support communication may be limited or discontinued.
Which rules apply if information differs between pages?
If there is any inconsistency, the Terms of Service and Refund Policy take precedence over this FAQ.
Last updated: 30.12.2025
